Shopping and Online Security

The following policy applies to all transactions through the Online Shop area of the Ellis and Me Website. It should be read in conjunction with the Terms of Use for the Website.

Ordering goods through our Online Shop

You can order goods from our Online Shop the following way:

  • by placing an order online and using your credit card over our secure e-commerce link to pay for the goods; or
  • or – calling our direct line and ordering over the phone by credit card
  • or – coming to our place or residence and placing an order by eftpos, credit card or cash payment.

All contracts of sale are governed by the laws of Queensland, Australia.

Security when you order online

We are highly confident of the quality and security of our e-commerce facility and recommend this method of payment and ordering. This allows us to offer the best level of speed, accuracy and security in our service to you.

Credit card numbers provided through our e-commerce facility are processed in an encrypted form (using SSL 128-bit encryption) over a secure link and are not stored permanently. This provides a high level of security protection for our customers. The secure link is provided by our e-commerce service provider Mal’s e-commerce and the transaction is processed by ANZ Bank. More information about the system is available from the Mal’s e-commerce Web site at http://www.mals-e.com/

The Netscape and the Microsoft Internet Explorer browsers have built-in security mechanisms to ensure that users do not accidentally submit personal information over an insecure link. If a user tries to submit information to an unsecured site, the browsers will, by default, show a warning. In contrast, if a user submits credit card or other information to a site with a valid Server ID and an SSL connection, the warning does not appear and the secure connection is seamless.

Users of the Ellis & Me Website can be sure that online transactions with our site are secure by looking for the following signs:

  • The URL in the browser window displays “https” at the beginning of a transaction instead of http.
  • In Internet Explorer (IE), a padlock icon appears in the bar at the bottom of the IE window. IE users can check the Web site’s encryption level by following these steps: right-click on the Web site’s page and select Properties, then click the Certificates button. In the Fields box, select “Encryption type” – the Details box shows you the level of encryption (40-bit or 128-bit).
  • In the Netscape browser, the padlock in the lower left corner of the Navigator window will be closed instead of open. Netscape users can check what level of encryption is protecting their transactions by using the Security button in the browser’s toolbar.

Guarantee of safe online shopping

The details of our online shopping guarantee are as follows:

  • For customers in Australia, your bank cannot hold you liable for more than AUD $50 of fraudulent charges to your credit card. If your bank does hold you liable for any of this AUD $50, Ellis & Me will cover the entire liability for you, up to the full AUD $50.
  • For customers in the USA, under the US Fair Credit Billing Act, your bank cannot hold you liable for more than US $50 of fraudulent charges to your credit card. If your bank does hold you liable for any of this US $50, Aboriginal Art Online will cover the entire liability for you, up to the full US $50.
  • We will cover this liability only if the unauthorised use of your credit card resulted through no fault of your own from purchases made at Ellis & Me while using our secure e-commerce service.
  • In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To obtain a refund from us of any charges made to you by your bank, you will need to provide us with documentary evidence of that charge and evidence that you reported the unauthorised use in the manner required by the bank.

Suppliers of goods

Ellis & Me offers for sale over our Website a selection of baby clothing, accessories for both mum and baby along with a selection of gifts for baby. Accessories for baby include blankets, bibs, cribbing, wall decor, wraps, bean bags along with new products constantly coming on board. Accessories for mum include baby bags and a selection of maternity clothing. We also have for sale a selection of stationary and cards for both mum and baby.

Delivery of goods

Goods ordered through the Website will be shipped whenever possible within three working days of receiving the order and completion of payment (there may sometimes be a delay if the work is being supplied from a remote location).

Orders should usually be received within two to three weeks from the date of placing the order. The time taken for goods to arrive will depend on the location of both the customer and the supplier of art works, the size and weight of the order and the method of shipping. Shipments from remote areas to destinations outside major population centres may take longer than three weeks.

Shipments may require confirmation by signature that the goods have been received by the person who placed the original order or their agent. Signature on receipt is an important part of our order tracking process and helps to maintain security for the delivery of orders. For valuable items, orders will only be shipped to a confirmed address and where the recipient is able to sign for the delivery of the product. Orders for valuable items can not be shipped to a Post Office box or other address where it is not possible to confirm receipt by the person placing the order.

Please notify us if your goods have not been received within twenty one days from the date of placement of the order. We will track the shipment and advise you by email or telephone when it is due to arrive.

Return of goods

If you are not satisfied with the quality of goods or the accuracy of its presentation on our Website, you may return the product to the supplier and we will refund your purchase price. You may do this provided you contact us and provided that the work is returned to the supplier in its original condition.

Please note that we can not refund the purchase price for a product that you decide you do not like after it has been delivered, but which was accurately described and presented on the Web site. If you have any doubt about a work, please contact us before you buy it and we will try to satisfy any questions or concerns that you may have.

To return goods, you should first contact Ellis & Me within seven days of receipt of your order to indicate that you wish to return the work. We ask that you contact us in writing (by email, fax or letter) giving the reason for the return so that we can clearly understand your concern and to allow us to confirm the best way to return the product.

When you receive a reply from us confirming that we are aware that you wish to return the goods, please wrap the package securely with its original packing invoice and send to the address of Ellis & Me indicated on the packing slip. If you do not have the invoice, please write the number and date of the original order on a separate piece of paper.

As the product will be at your risk until it is received back by Ellis & Me, we recommend that you insure the return shipment.

Any item supplied by Ellis & Me may be returned to us for a full refund of the purchase price. The cost of returning an unwanted item to Ellis & Me, including insurance if chosen, is to be borne by the purchaser returning the goods.

Refunds

We will notify you by email of your refund, once the returned item has been received in good condition either by us or by the supplier. Please note that we can refund the shipping costs (original delivery plus return) only if the return is as a result of our error.

Warranty

We undertake that the goods ordered through the Website from Ellis & Me and supplied by us will be of merchantable quality and will fit the description on our Website at the time of purchase. All other warranties, guarantees, representations or other assurances implied or imposed by law and statute are hereby negated and excluded to the fullest extent possible at law and under statute (for a more detailed statement see the section Disclaimer and limitation of liability in the Terms of Use for our Web site). In any event, our liability shall be limited to either replacing the goods in question or refunding the cost of those goods.

Currency Conversion

All prices shown in any currency other than Australian dollars are indicative only. If you purchase an item by credit card, the charge shown on your credit card statement will be determined by your bank or credit card company according to their rules.

The currency converter on our Website gives you a close idea of the price in another currency but is not exact. Your card will be charged in Australian dollars regardless of the currency that you select to view the prices in and the charge may not be exactly the same as the indicative price shown on our Website or sent to you by email.

Some banks and credit card companies charge a fee for currency conversion. Also, some banks and credit card companies do not process a currency transaction on the same day that the transaction takes place, so if the exchange rate changes in that time, the price charged to you may go up or down.

Customs charges or local taxes

Payment of any local taxes or duties outside of Australia is the responsibility of the customer receiving the goods ordered from our Website. For customers resident in Australia, GST will be charged on all items purchased. For customers resident outside Australia, customs charges may be levied when a package reaches your country. We are not responsible for these charges and cannot provide estimates as to what the charges may be. You may wish to contact your local customs office for further information.

Privacy

We are fully committed to protecting your privacy.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

Any changes to our information collection policies will be posted on this page. By using the ellisandme.com site, you are consenting to the collection of information by Ellis and Me.

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.